1. Processes and Guides
  2. Trading with us via eCommerce (EDI)
  3. Electronic Data Interchange (EDI) with Foodstuffs
  4. The PO-MSG-ASN cycle
  5. Message (MSG) considerations

Message (MSG) considerations

pexels karolina grabowska 4467737

Messages need a quick turnaround. Please make sure that a MSG file is sent for each order within 2 hours of receiving the order.

Message files are fairly simple. They need only repeat the CUSTOMER and SUPPLIER segments of the the original order along with a very simplified DETAILS segment containing a unique tag called STATUS.

The list of valid statuses that you might send are:

Received - you have successfully received the order and are reviewing it. This leaves the order "unlocked" at the eXchange so that Foodstuffs could delete it, or you can reject it. It updates the web status of the order to "Viewed".

Acknowledged - you are intending to supply part or all of the order. This "locks" the order at the eXchange so that Foodstuffs cannot delete it and you cannot reject it.

Rejected - the order does not meet your requirements and you will not supply any part of it. This action should trigger a manual process for your customer services team to contact the buyer and let them know what they can do to send a new order that does meet your requirements.

In the event that Foodstuffs deletes an order, we'll send a MSG file to you with status "Deleted". This will only process through to you if the order remains in "New" or "Viewed" status. 

 

In the event you erroneously reject a valid order, we can reinstate it manually. Contact the relevant Foodstuffs Company via our ecommerce help line 0800 3788-337 (0800 FSTUFFS)